We look forward to showing you a great adventure!
You will receive a confirmation email within 24 hours with the details of your reservation. Please review your booking and call if you require any changes to it or if you do not receive an email.
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Cancellations and Refunds
Canopy Tour Refund/Cancellation Policy
To ensure a quality experience, tours are offered by reservation only. When you book a tour, we schedule guides and other support staff to be available to make your tree top adventure as wonderful as possible. For this reason, we require 14 days notice for cancellations and rescheduling of tours and 30 days for groups of nine or more. If you fail to meet your appointment, we still incur all the same expenses and may have turned others away. Therefore, guests who fail to show for a reservation or cancel without proper notice will not receive any refund. Guests who cancel for any reason more than 14 days before their tour date (30 days for groups of 9 or more) will receive a refund less a 20% non-refundable booking deposit, or we will gladly move your tour to another date or time in the same year if space is available.
Treehouse Refund/Cancellation Policy
As our treehouses often books months in advance for honeymoons, anniversaries, and other special events, we have a 30-day cancellation policy for all treehouse reservations. A refund less a 20% non-refundable booking deposit will be issued with notice at least 30 days PRIOR to your reservation date. No refunds will be given within 30 days of your reservation date. We understand that emergencies happen, and we will do our best to work with you if one should arise. In such a case, please call our office as soon as possible to work out a reschedule or refund.
No refunds are given for late arrivals. If you arrive late and we have to start your tour without you, we will make every effort to put you on a later tour, but we cannot guarantee that this option will be available. We ask you to arrive 20 minutes prior to your reserved tour time so we can start your tour on time.
Our tour is designed for participants in good to moderate health, approximate weight range from 70 to 250 pounds, and with the ability to climb stairs unassisted. Pregnant women, people with heart, leg, or back problems, or with any serious illnesses are not advised to do the Canopy Tour. Children ages 10 to 17 are welcome when accompanied by a parent or legal guardian. Exceptions to any restrictions are at the discretion of the management. Please call before booking.
Bad Weather Policy
We will not run tours in storms, extreme winds, or thunder and lightning. Central Texas weather is as unpredictable as any place, so be assured, you will not be charged if Mother Nature tells us the tour is off. It is important to remember that foul weather in your area does not necessarily mean foul weather at Cypress Valley. Please call first if you have concerns about the weather. We will call only if we are certain your tour will not run. In some cases, tours may be postponed to allow for weather systems to pass. Many magical tours have occurred during or right after a summer shower has passed through. So as not to risk depriving you of the best tour of the week, we are likely to wait and see!
What to Wear and Bring
Guests should wear closed-toe shoes and comfortable clothing suitable for being active outdoors. Please remove all jewelry and sunglasses prior to the tour. Jewelry and personal possessions should be stored in your vehicle or left at home. Cypress Valley is not responsible for personal property lost, damaged, or stolen during the tour. If you will be swimming, bring a swimming suit and towel. Cameras with secure retaining straps are permitted on the tour, and cell phones can be brought for picture taking with some restrictions. Cameras without retaining straps are not recommended. Food and drinks are allowed, but please, No Glass and No Alcohol.
PETS: No accomodations will be made for pets; please Do Not bring them to the site. We do have special arrangements with A to Z Dog Ranch to house your pet for the time you are here at a reduced daily rate. Give them a call to arrange.